Customer line work hours during Christmas and New year


Customer line service will be limited during Christmas holidays and New year

Open shops


Due to goverment directive we have changed opening hours of our branch offices and our customer line

Customer Line


Operation time of the customer line

temporarily closed shops


Due to operating reasons we are temporarily closing following Interchange shops, Český Krumlov, Karlovy Vary and in Prague, Hradčanská, Uhelný trh and Josefská

Older News


What exchange rates are used by Western Union system, is it comparable to bank exchange rates?

Western Union exchange rates may differ from banks, they are directly derived from value of Czech crown (CZK) on US fiscal market.

In what currencies can I send transactions from Czech Republic?

From Czech Republic you can pay for your transactions in CZK or to selected countries – Ukraine, Vietnam, China in USD. Some branches accept only local currency CZK.

In what currency can I collect my money?

In most destinations there is local currency and USD/EUR availible. Branches of contractual partners of Intercash s.r.o. within Czech Republic pay out only transfers in Czech crowns (CZK).

How long after I send the transaction can reciever collect the money?

Usually the money is availible within minutes of beeing sent. However, it depends on the bussines hours of the payout location.

Can I wire money to/from my bank account.

Western Union services are express cash transfers without the use of bank accounts, which would slow down the process. If your bank decides to wire you money via Western Union services it's possible.

In what countries does Western Union work?

Western Union services are available in almost every country in the world. Branches all around the world can be found through our websites, or you can call our toll free info line.

What do I need to know about the person I am sending money to?

You just need to know full name of the reciever and the county he will collect the money in.

What do I need to know if I want to collect money?

You have to know the Money Transfer Control Number (M.T.C.N), name of the sender, country the transfer was send from and approximate ammount you are expecting. You will also need a valid ID.

Untill when do I have to withdraw my tranfer?

There is no limit set until which you have to withdraw your money.

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